Jetlag Away

Support

Something not working, or a plan that does not look right? Write in and a person will read it.

Email

support@jetlaga.com

We aim to reply within two working days. Telling us your device, your OS version, and the route you were planning saves a round trip.

Common questions

My reminders are not arriving.
Reminders are scheduled on your phone, not sent from a server, so this is almost always a permission. Check that notifications are allowed for Jetlag Away in your phone settings, then confirm the individual switches under Account. Reminders are only scheduled for phases that are still in the future — a plan whose times have already passed has nothing left to fire.
My plan looks wrong for my flight.
The plan is built from the departure and arrival times you entered, in the local time of each airport. The most common cause of a plan that looks shifted is a departure time entered in the wrong time zone. Open the trip and check the times against your booking; if they are right and the plan still looks wrong, write in with the route and we will look at it.
I was charged after deleting my account.
Deleting a Jetlag Away account does not cancel a subscription — the subscription belongs to Apple or Google, and we never hold the billing relationship. Cancel it in the store: iOS Settings → your name → Subscriptions, or Google Play → Payments and subscriptions. For a refund, ask the store you bought from.
I paid, but the app still asks me to.
Use Restore Purchases on the paywall. That asks the store what your account owns and re-applies it, which is what is needed after reinstalling or moving to a new device. Make sure you are signed in to the same App Store or Google Play account you bought with — a restore that finds nothing is usually a different store account, not a lost purchase.
How do I stop Jetlag Away measuring how I use it?
Account → APP → Share usage data. It takes effect immediately, it is stored on your device rather than on your account, and it survives signing out. The Privacy Policy describes exactly what is and is not collected either way.
Can I use Jetlag Away without an account?
Yes — the free trial starts without one. It creates an anonymous guest session, and your plans stay on that one device until you add an email address, because there is nothing to attach them to yet. You are asked for one when you decide to pay, and adding it keeps everything you have already made.
How do I delete my account and my data?
Account → Delete Account, confirmed with your password. Everything is removed immediately. The full list of what goes, and an email route for anyone who has already removed the app, is on the Delete your account page.

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