Delete your account

Last updated 8 September 2026

You can delete your Jetlag Away account yourself, from inside the app, in under a minute. If you have already removed the app, there is an email route below.

Deletion is immediate and permanent. There is no grace period and no archive: nothing in the app can bring an account back, and neither can we.

The production database keeps automatic backups for seven days, so that it can be recovered from a failure. For up to seven days after you delete, a copy of your data may therefore still exist inside Google Cloud. Those backups are never opened to look anything up, and they are deleted automatically.

Cancel your subscription first

Deleting your account does not cancel a subscription, because the subscription lives with Apple or Google and not with us. If you delete your account while a subscription is running, it keeps renewing and you keep being charged.

Cancel first:

iOS: Settings → your name → Subscriptions → Jetlag Away → Cancel Subscription
Android: Google Play → Payments and subscriptions → Subscriptions → Jetlag Away → Cancel

A one-time purchase does not renew and needs no cancellation.

In the app

Open Jetlag Away and go to the Account tab.
Scroll to the bottom.
Tap Delete Account.
Enter your password to confirm. This is what proves it is you, so nothing is deleted if the password is wrong.

The app signs you out on its own once it is done.

If you are using Jetlag Away as a guest — that is, you started the free trial and have not added an email address — there is no password to enter. Your data is deleted and the session ends; the empty anonymous credential is left behind, because there is no way to authenticate a guest in order to remove it.

What is deleted

Everything Jetlag Away stores about you:

Your account — the email address, the account record, and the sign-in credential.
Your trips and plans — every plan you have generated, including the airports, times and schedules behind it.
Your check-ins — every daily mood, energy rating and sleep-plan answer.
Your preferences — sleep times, plan intensity, reminder switches and notification tone.
Your scheduled reminders — every pending notification is cancelled on the device, so your phone does not keep firing reminders for an account that no longer exists.
On Android, the note recording a 30-day purchase — the date, the number of days and which product it was. The Privacy Policy explains why that note exists.

One thing worth knowing before you delete on Android. If you bought the 30-day access and it has not run out, deleting your account ends it. That note is the only record of it: Google Play releases a one-time purchase as soon as the app marks it used, which it has to do so the item can be bought again for your next trip. Nothing can restore it afterwards, and you would have to buy it again. On iPhone and iPad this does not apply — the App Store keeps its own record and Restore purchases brings it back.

What is not deleted, and why

The record that this device has used its free trial. The trial is one per device rather than one per account, so this survives deletion on purpose — otherwise deleting an account would be the way to start another free trial. It is a single row holding a device identifier and the time the trial began. It is not linked to your account, your email address, or anything you created, and deleting your account removes the link between you and it entirely. The Privacy Policy describes what the identifier is on each platform.
Your purchase history at the store. Apple and Google hold their own records of what you bought, and their retention policies apply; we have no way to reach them. This is separate from the Android note above, which is ours and does go.
Past analytics events. These are not stored against your identity in a way we can reverse — they are counts of things that happened, and the app never attaches your email, your name, your route or your plan to them. Existing events age out under the 14-month retention window described in the Privacy Policy. To stop new ones being collected, turn off Account → APP → Share usage data.

By email

If you no longer have the app installed, write to support@jetlaga.com from the email address your account uses, and ask for the account to be deleted.

Sending it from the account’s own address is what lets us confirm it is yours. If you write from a different address we will have to ask you to send it again from the right one, so it is quicker to do it that way the first time.

We will confirm once it is done. Allow up to 30 days, though in practice it is much faster.

Questions

Anything unclear, or something did not work — support@jetlaga.com. See also the Privacy Policy for the full list of what Jetlag Away stores in the first place.